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Frequently Asked Questions

    General

    1. What is an e-book?
    2. Can I read my eBook right away?
    3. What can I do with my eBook?
    4. How do I use the search option?
    5. How do I read my eBooks online?
    6. How do I add my personal notes throughout the e-book?
    7. How do I bookmark a page?
    8. The page is not loading completely to view my eBook online.
    9. How can I change my view of the page?
    10. Where do I send technical support questions?
    11. Can I print the eBook?
    12. How to Redeem an Access Code if you have one?
    13. What is the iPublishCentral reader?
    14. I downloaded the iPad app but the book I purchased through the eBooks store isn't listed. When can I expect to access the book on my iPad?
    15. How to Sync New purchases on the Bookshelf in iPad app?
    16. How do I purchase eBooks on the iPad app?
    17. How do I add my Slack ebooks to the iPublish Central app?
    18. What format are the ebooks in? *IMPORTANT*

General

  1. What is an e-book?
  2. An e-book (short for electronic book) is an e-text that forms the digital media equivalent of a conventional printed book,often restricted with a digital rights management system. Our e-books are electronic versions of the printed book which can be read on a personal computer or other devices that support Adobe's Flash Player.
  3. Can I read my eBook right away?
  4. Yes! slack eBooks are available instantly on purchase; with no wait time for shipping or other delays.
  5. What can I do with my eBook?
  6. In addition to zoom, reading, and downloading, eBooks are fully searchable and users can annotate, bookmark, and highlight them. Users can search for terms in a single book, across their purchased titles, or across the full site.Users can also print a limited number of pages.
  7. How do I use the search option?
  8. Type a search term or phrase in the search text box and click on ‘Go’ to search the e-book content. Your search results will appear in a column on the right-hand side of the page. Specific search terms usually result in more targeted results.
    Note: The search option is disabled when viewing the book in the full-screen mode.
  9. How do I read my eBooks online?
  10. Simply go to the slack publishing website using your web browser, login, click on Bookshelf, select the book you wish to read and click "Read It."
  11. How do I add my personal notes throughout the e-book?
  12. Right click on content to which you want to add notes and choose 'add notes' from the option list. You can check for these notes in the 'My notes' segment in your 'My Folder' page.
  13. How do I bookmark a page?
  14. The top panel in the reader has the Bookmark option. Clicking on it will bookmark the page being currently viewed. You can check for the pages that have been bookmarked in the 'My Bookmarks' segment in your 'My Folder' page.
  15. The page is not loading completely to view my eBook online.
  16. Go to http://get.adobe.com/flashplayer/ to make sure you have an updated version of Adobe Flash Player. 
  17. How can I change my view of the page?
  18. The top panel allows you to change your view of the book by clicking on one of its icons. Scrolling over the icons before clicking will initiate a pop-up burst indicating what that particular icon can change. These include:

        Switch to double pane view
        Switch to single pane view
        Zoom the page
        Fit the page to height
        Fit the page to width
        Toggle full-screen mode.
  19. Where do I send technical support questions?
  20. If you have any queries or need help or wish to send us any feedback, please send a new email to slack.support@ipublishcentral.com
  21. Can I print the eBook?
  22. The eBook is protected, so that only 1 page can be printed at a time.
  23. How to Redeem an Access Code if you have one?
  24. If you have an access code, follow the below instructions to redeem the access code on eBook site.
    Once you log in to the eBook site, you will be redirected to 'Bookshelf' page. There you will find the 'Redeem Access Code' box.
    Click on the Button, the access code box will open up.
    Copy/Paste the access code in the given box and click 'Redeem' button.
    Your relevant eBooks will be subscribed and placed on your bookshelf page to access.
  25. What is the iPublishCentral reader?
  26. iPublishCentral  reader is an Adobe Air Based application for PCs and MACs that allows you to read your books offline. It functions similarly to the web based online reader. 

    • Once you login to the site using your account you will notice a button “Download iPublishCentral Reader” 


    Figure: Download iPublishCentral Reader

    • Click on the download button to go to installation page. Click on install button to setup iPublishCentral reader on your system.

    • If you are having trouble downloading or installing iPublishCentral Reader, Please clear your browser cache and cookies and try downloading again or try using a different browser(ex :Mozilla Firefox). 
    • (Google Chrome will cause difficulty during installation as it has compatibility issues). Also ensure you have updated version of Adobe Air on your computer. 
    • The iPublishCentral Reader bookshelf is displayed. If the user is logging in for the first time, then a message "No books have been downloaded to the bookshelf" is displayed.

    Figure: Bookshelf

    • Click the Login button on the upper right corner of the screen.


    Figure: Login Screen for an Normal user


    Log in as Normal user

    1. Select Normal User.
    2. Enter http://ebooks.healio.com/ in the Site URL field.
    • Enter the username in the Username field
    • Enter the password in the Password field
    • Click the Sign In button
    • Bookshelf displays the subscribed eBooks with a Download Button

    If the login credentials are incorrect, then an error message will be displayed "Failed to Authenticate. Invalid Username/password".

    Note : iPublishCentral reader is designed to be used only on a PC/Mac and not for tablets or other devices.


  27. I downloaded the iPad app but the book I purchased through the eBooks store isn't listed. When can I expect to access the book on my iPad?
  28. While many Slack titles are now live on the Slack eBooks platform, there is a different conversion process for the iPad app. The remaining titles are in the process of being converted and will be available as soon as they are ready. 
  29. How to Sync New purchases on the Bookshelf in iPad app?
  30. To avoid logging out and re-logging in every time you make a new purchase, please click on the + and tap on Slack to see the list of subscribed ebooks and Tap on the Sync button as indicated in the reference image below and ensure that there is no loss of internet connectivity when the sync takes place.
    [Reference Screenshot]
    This will ensure that your account gets uniformly synced and your purchases will be visible on the Bookshelf Tab ready to download.

    If you are still facing issues, please uninstall and reinstall the app. 
  31. How do I purchase eBooks on the iPad app?
  32. There is no In App purchase available on iPublishCentral Reader iPad app. You will have to go to http://ebooks.healio.com/ to purchase any subscription[eBooks]. After successfully subscribing from the eBook site, please login to the app using the same credentials to download and access your purchased eBooks.
  33. How do I add my Slack ebooks to the iPublish Central app?
  34. Follow these steps to get your Slack eBooks on an iPad or Android Tablet:

    After the app is installed:

    • Tap on the + to select the Publisher.
    • Choose Slack .
    • Enter your username and password in the log in window and click " Sign In "
    • The Bookshelf will open up with the thumbnail view (greyed out) of subscribed eBooks.
    • Select the eBook and tap on Add .
    • The eBook will get downloaded and will appear on the "All Books" Tab.
    • Tap on the eBook to read.

     

     


  35. What format are the ebooks in? *IMPORTANT*

    • Slack eBooks are encrypted PDF files that can be accessed online through a browser on any PC/Mac. 
    • We do not send out free standing PDFs or ePub's through this store.
    • You can download the eBooks using the iPublishCentral Reader on to your PC/Mac.
    • You can download the eBooks on to an iPad/Android using iPublishCentral Reader app
    • eBooks subscribed through Slack eBook site cannot be downloaded as a file onto any devices and you cannot use a third party application to read these eBooks.
    • Slack eBooks cannot be downloaded/copied on to a pen/thumb drive.
    • Slack eBooks cannot be accessed on e-Ink based readers like Kindle/Nook/Kobo/Sony eReader etc
    • eBooks subscribed through Slack eBookstore cannot be read on Apple iBooks or any other third party readers such as Stanza,Mobipocket Reader,Barnes and Noble eReader,The Microsoft Reader, Kindle for PC/Mac etc.